Return Policy

Overview

This Return Policy outlines the terms and conditions for returns and refunds related to our paper engineering and origami services and products.

Custom Installations

Custom paper engineering installations are created specifically for each client's requirements. Due to their custom nature, these installations generally cannot be returned once the design has been approved and production has begun.

We work closely with clients during the design phase to ensure satisfaction before fabrication begins. Any concerns should be addressed during the planning and approval stages.

Design Changes

Design modifications may be possible during the planning and approval phases. Once fabrication has commenced, changes may incur additional costs and timeline adjustments.

Please review all design proposals carefully before providing final approval. We are available to discuss design options and make adjustments as needed during the initial development phase.

Damage or Defects

If you receive an installation that is damaged or contains defects that do not meet our quality standards, please contact us immediately. We will work with you to resolve the issue, which may include repair, replacement, or other appropriate remedies.

Any claims regarding damage or defects must be reported within a reasonable timeframe after delivery. Please inspect installations upon receipt and notify us promptly of any issues.

Installation Issues

If you experience issues with the installation process or the final placement of your paper structure, we are available to provide assistance and guidance. Some issues may be resolvable through adjustment or additional support.

Contact us as soon as possible if you encounter difficulties during installation or if the final result does not meet your expectations based on our agreed specifications.

Consultation Services

Consultation services provided are not eligible for return or refund once the consultation has been delivered. We ensure thorough communication during consultations to address your questions and provide valuable insights.

Contact Us

If you have questions about our return policy or need to discuss a specific situation, please contact us using the information provided on our contact page. We are committed to working with clients to find satisfactory solutions.

Policy Updates

We reserve the right to update this return policy from time to time. Any changes will be posted on this page with an updated date.